Returns/Exchanges

Thank you for supporting Sara Elizabeth Jewelers. We are proud to offer beautiful fine jewelry created with care and attention to detail. Whether you're purchasing a custom piece or selecting from our ready to ship collection, we appreciate the opportunity to be part of your special moments.

Made to Order Items

Many of our pieces are made to order, meaning they are specially created for you after your purchase is placed.

Because production begins specifically for your order, made to order items are non-refundable and non-cancelable once the order has been placed. This includes customizations such as personalized designs, special requests, and sizing modifications.

We encourage all customers to carefully review their selections, measurements, and order details before completing their purchase.

In Stock Items Return Policy

We understand that sometimes a return may be necessary. For in stock items that have not been modified in any way, we offer a 14-day return policy from the date of delivery.

To qualify for a return:

• The item must be an in-stock piece.
• The item must be unworn, unused, and in its original condition.
• The item must be returned in its original packaging.
• No modifications may have been made to the item, including ring sizing, engraving, stone changes, or other alterations.
• Return requests must be initiated within 14 days of delivery.

Please note that any item that has been resized, engraved, customized, personalized, or otherwise altered is considered a custom order and is not eligible for return or refund.

Once the returned item is received and inspected, an approved refund will be issued to the original payment method, less any non-refundable shipping charges. Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Orders

If your order arrives damaged or if you receive an incorrect item, please contact us within 5 days of delivery. We will review the issue and work with you to provide an appropriate resolution.